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>· \u003C/span>\u003Cspan >提供7×24小時(shí)技術(shù)支持熱線，硬件故障城區(qū)4小時(shí)內(nèi)到場，偏遠(yuǎn)地區(qū)12小時(shí)內(nèi)響應(yīng)。\u003C/span>\u003C/p>\u003Cp >\u003Cspan >· \u003C/span>\u003Cspan >保修期內(nèi)免費(fèi)更換非人為損壞的核心部件（如步進(jìn)電機(jī)、掃描模組）。\u003C/span>\u003C/p>\u003Cp >\u003Cstrong>軟件與數(shù)據(jù)維護(hù)\u003C/strong>\u003C/p>\u003Cp >\u003Cspan >· \u003C/span>\u003Cspan >每年2次系統(tǒng)升級(jí)，兼容醫(yī)院LIS/HIS接口協(xié)議，保障數(shù)據(jù)同步穩(wěn)定性。\u003C/span>\u003C/p>\u003Cp >\u003Cspan >· \u003C/span>\u003Cspan >每次維護(hù)后生成電子報(bào)告，記錄設(shè)備運(yùn)行參數(shù)及優(yōu)化建議。\u003C/span>\u003C/p>\u003Ch3 >\u003Cstrong>二、服務(wù)等級(jí)協(xié)議（SLA）\u003C/strong>\u003C/h3>\u003Ctable >\u003Ctbody>\u003Ctr>\u003Ctd colSpan=\"1\" rowSpan=\"1\" width=\"auto\">指標(biāo)\u003C/td>\u003Ctd colSpan=\"1\" rowSpan=\"1\" width=\"auto\">承諾標(biāo)準(zhǔn)\u003C/td>\u003Ctd colSpan=\"1\" rowSpan=\"1\" width=\"auto\">依據(jù)\u003C/td>\u003C/tr>\u003Ctr>\u003Ctd colSpan=\"1\" rowSpan=\"1\" 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